{"id":4573,"date":"2025-08-29T16:33:43","date_gmt":"2025-08-29T09:33:43","guid":{"rendered":"https:\/\/moclan.com.vn\/?page_id=4573"},"modified":"2025-08-29T16:33:43","modified_gmt":"2025-08-29T09:33:43","slug":"chinh-sach-van-chuyen","status":"publish","type":"page","link":"https:\/\/moclan.com.vn\/en\/chinh-sach-van-chuyen\/","title":{"rendered":"Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n"},"content":{"rendered":"<h2><strong>1. Ph\u1ea1m vi giao h\u00e0ng<\/strong><\/h2>\n<p>&#8211; To\u00e0n qu\u1ed1c<\/p>\n<h2><strong> 2. Bi\u1ec3u ph\u00ed giao h\u00e0ng:<\/strong><\/h2>\n<p>\u2013 V\u1edbi kh\u00e1ch trong khu v\u1ef1c c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng m\u1ea5t ph\u00ed v\u1eadn chuy\u1ec3n<\/p>\n<p>\u2013 \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng \u1edf khu v\u1ef1c kh\u00f4ng c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec ph\u00ed giao h\u00e0ng \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn<\/p>\n<h2><strong> 3. Quy tr\u00ecnh giao nh\u1eadn h\u00e0ng<\/strong><\/h2>\n<p>Khi nh\u1eadn h\u00e0ng, qu\u00fd kh\u00e1ch h\u00e0ng c\u1ea7n l\u01b0u \u00fd th\u1ef1c hi\u1ec7n:<\/p>\n<p>&#8211; M\u1edf g\u00f3i h\u00e0ng v\u00e0 \u0111\u1ed1i chi\u1ebfu h\u00e0ng h\u00f3a v\u1edbi ho\u00e1 \u0111\u01a1n t\u00ednh ti\u1ec1n<\/p>\n<p>&#8211; Ki\u1ec3m tra s\u1ea3n ph\u1ea9m th\u1ef1c t\u1ebf c\u00f3 \u0111\u00fang v\u1edbi s\u1ea3n ph\u1ea9m m\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t mua hay kh\u00f4ng.<\/p>\n<p>&#8211; Ki\u1ec3m tra bao b\u00ec v\u00e0 s\u1ea3n ph\u1ea9m c\u00f3 b\u1ecb h\u01b0 h\u1ea1i do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n hay kh\u00f4ng.<\/p>\n<p>N\u1ebfu kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi 1 trong 3 \u0111i\u1ec1u tr\u00ean, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u Nh\u00e2n vi\u00ean giao h\u00e0ng x\u00e1c nh\u1eadn v\u00e0 tr\u1ea3 l\u1ea1i h\u00e0ng.<\/p>\n<p>C\u00f4ng ty s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u1ec1 vi\u1ec7c thi\u1ebfu h\u00e0ng ho\u1eb7c giao sai h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng sau khi Kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u00fd nh\u1eadn v\u00e0 thanh to\u00e1n.<\/p>\n<p>Trong 3 ng\u00e0y, qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c \u0111\u1ed5i trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh do l\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t (khi \u0111\u1ed5i ph\u1ea3i li\u00ean h\u1ec7 hotline)<\/p>\n<h2><strong>4.Th\u1eddi gian giao nh\u1eadn h\u00e0ng<\/strong><\/h2>\n<p>Th\u1eddi gian chuy\u1ec3n h\u00e0ng t\u1eeb 12 \u0111\u1ebfn 72 gi\u1edd k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, th\u1eddi gian t\u00f9y theo \u0111\u1ecba ch\u1ec9 kho\u1ea3ng c\u00e1ch t\u1eeb c\u00f4ng ty \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 kh\u00e1ch h\u00e0ng.<\/p>\n<p><em>L\u01b0u \u00fd:<\/em><\/p>\n<p><strong>V\u1ec1 vi\u1ec7c x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng:<\/strong><\/p>\n<p>&#8211;<strong>\u00a0X\u00e1c nh\u1eadn qua \u0111i\u1ec7n tho\u1ea1i:<\/strong>\u00a0\u00e1p d\u1ee5ng cho c\u00e1c \u0111\u01a1n h\u00e0ng ch\u01b0a c\u00f3 \u0111\u1ee7 th\u00f4ng tin giao h\u00e0ng c\u1ea7n thi\u1ebft ho\u1eb7c kh\u00e1ch c\u00f3 y\u00eau c\u1ea7u n\u00e0y<\/p>\n<p><strong>\u0110\u01a1n h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng gia h\u1ea1n n\u1ebfu:<\/strong><\/p>\n<p>&#8211; Nh\u00e2n vi\u00ean b\u00ean giao h\u00e0ng kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c v\u1edbi Kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m giao h\u00e0ng (t\u1ed1i \u0111a 3 cu\u1ed9c g\u1ecdi v\u00e0 m\u1ed7i l\u1ea7n c\u00e1ch nhau 10 ph\u00fat). Th\u00ec kh\u00e1ch h\u00e0ng t\u1ef1 li\u00ean h\u1ec7 l\u1ea1i v\u1edbi c\u1eeda h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn h\u00e0ng (chi ph\u00ed kh\u00e1ch t\u1ef1 ch\u1ecbu)<\/p>\n<h2><strong>5. Tr\u00e1ch nhi\u1ec7m c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a.<\/strong><\/h2>\n<p><strong>Quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 chung c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n:<\/strong><\/p>\n<ul>\n<li>\u0110\u01b0\u1ee3c h\u01b0\u1edfng th\u00f9 lao d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c chi ph\u00ed h\u1ee3p l\u00fd kh\u00e1c theo th\u1ecfa thu\u1eadn v\u1edbi moclan.com.vn,<\/li>\n<li>B\u00ean v\u1eadn chuy\u1ec3n ph\u1ea3i cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb g\u1eedi v\u00e0 nh\u1eadn h\u00e0ng h\u00f3a cho c\u1ea3 phuonguyensugar.vn v\u00e0 kh\u00e1ch h\u00e0ng,<\/li>\n<li>\u0110\u1ea3m b\u1ea3o giao h\u00e0ng theo \u0111\u00fang th\u1eddi gian quy \u0111\u1ecbnh \u0111\u00e3 th\u1ecfa thu\u1eadn v\u1edbi moclan.com.vn (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u1ea3nh h\u01b0\u1edfng c\u1ee7a nguy\u00ean nh\u00e2n b\u1ea5t kh\u1ea3 kh\u00e1ng quy \u0111\u1ecbnh trong h\u1ee3p \u0111\u1ed3ng h\u1ee3p t\u00e1c),<\/li>\n<li>G\u1eedi h\u00e0ng h\u00f3a \u0111\u1ebfn ng\u01b0\u1eddi nh\u1eadn nguy\u00ean tr\u1ea1ng \u0111\u1ea3m b\u1ea3o kh\u00f4ng h\u1ecfng h\u00f3c ho\u1eb7c \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ee9c n\u0103ng s\u1eed d\u1ee5ng c\u1ee7a h\u00e0ng h\u00f3a v\u00e0 c\u00f3 h\u00ecnh \u1ea3nh, k\u00fd x\u00e1c nh\u1eadn c\u1ee7a ng\u01b0\u1eddi nh\u1eadn \u0111i k\u00e8m,<\/li>\n<li>Khi th\u1ef1c hi\u1ec7n vi\u1ec7c v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a, th\u01b0\u01a1ng nh\u00e2n kinh doanh\u00a0d\u1ecbch v\u1ee5 logistics\u00a0ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 t\u1eadp qu\u00e1n v\u1eadn t\u1ea3i.<\/li>\n<\/ul>\n<p><strong>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n th\u1ef1c hi\u1ec7n quy\u1ec1n c\u1ea7m gi\u1eef h\u00e0ng ho\u00e1 c\u00f3 c\u00e1c ngh\u0129a v\u1ee5 sau \u0111\u00e2y:<\/strong><\/p>\n<ul>\n<li>B\u1ea3o qu\u1ea3n, gi\u1eef g\u00ecn h\u00e0ng ho\u00e1;<\/li>\n<li>Kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u00e0ng ho\u00e1 n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c b\u00ean moclan.com.vn \u0111\u1ed3ng \u00fd;<\/li>\n<li>B\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i cho moclan.com.vn n\u1ebfu l\u00e0m m\u1ea5t m\u00e1t ho\u1eb7c h\u01b0 h\u1ecfng h\u00e0ng ho\u00e1 c\u1ea7m gi\u1eef.<\/li>\n<\/ul>\n<p><strong>C\u00e1c tr\u01b0\u1eddng h\u1ee3p mi\u1ec5n tr\u00e1ch nhi\u1ec7m<\/strong><\/p>\n<p>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n kh\u00f4ng ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 nh\u1eefng t\u1ed5n th\u1ea5t \u0111\u1ed1i v\u1edbi h\u00e0ng ho\u00e1 ph\u00e1t sinh trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n<ul>\n<li>T\u1ed5n\u00a0th\u1ea5t\u00a0l\u00e0 do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng u\u1ef7 quy\u1ec1n,<\/li>\n<li>T\u1ed5n th\u1ea5t ph\u00e1t sinh do \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n l\u00e0m \u0111\u00fang theo nh\u1eefng ch\u1ec9 d\u1eabn c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng u\u1ef7 quy\u1ec1n;<\/li>\n<li>T\u1ed5n th\u1ea5t l\u00e0 do khuy\u1ebft t\u1eadt c\u1ee7a h\u00e0ng ho\u00e1;<\/li>\n<li>T\u1ed5n th\u1ea5t ph\u00e1t sinh trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p mi\u1ec5n tr\u00e1ch nhi\u1ec7m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 t\u1eadp qu\u00e1n v\u1eadn t\u1ea3i n\u1ebfu \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n t\u1ed5 ch\u1ee9c v\u1eadn t\u1ea3i;<\/li>\n<li>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 khi\u1ebfu n\u1ea1i trong th\u1eddi h\u1ea1n m\u01b0\u1eddi b\u1ed1n ng\u00e0y, k\u1ec3 t\u1eeb ng\u00e0y \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n giao h\u00e0ng cho ng\u01b0\u1eddi nh\u1eadn;<\/li>\n<li>Sau khi b\u1ecb khi\u1ebfu n\u1ea1i, \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c b\u1ecb ki\u1ec7n t\u1ea1i Tr\u1ecdng t\u00e0i ho\u1eb7c To\u00e0 \u00e1n trong th\u1eddi h\u1ea1n ch\u00edn th\u00e1ng, k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng.<\/li>\n<li>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n kh\u00f4ng ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 vi\u1ec7c m\u1ea5t kho\u1ea3n l\u1ee3i \u0111\u00e1ng l\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng, v\u1ec1 s\u1ef1 ch\u1eadm tr\u1ec5 ho\u1eb7c th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 logistics sai \u0111\u1ecba \u0111i\u1ec3m kh\u00f4ng do l\u1ed7i c\u1ee7a m\u00ecnh.<\/li>\n<\/ul>\n<p><strong><em>L\u01b0u \u00fd:\u00a0Tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh ch\u1eadm tr\u1ec5 trong vi\u1ec7c giao h\u00e0ng ho\u1eb7c cung \u1ee9ng d\u1ecbch v\u1ee5, \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ph\u1ea3i c\u00f3 th\u00f4ng tin k\u1ecbp th\u1eddi cho moclan.com.vn \u0111\u1ec3 ch\u00fang t\u00f4i li\u00ean h\u1ec7 \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u1ee7y h\u1ee3p \u0111\u1ed3ng n\u1ebfu mu\u1ed1n.<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Ph\u1ea1m vi giao h\u00e0ng &#8211; To\u00e0n qu\u1ed1c 2. Bi\u1ec3u ph\u00ed giao h\u00e0ng: \u2013 V\u1edbi kh\u00e1ch trong khu v\u1ef1c c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng m\u1ea5t ph\u00ed v\u1eadn chuy\u1ec3n \u2013 \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng \u1edf khu v\u1ef1c kh\u00f4ng c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec ph\u00ed giao h\u00e0ng \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn 3. Quy tr\u00ecnh giao nh\u1eadn h\u00e0ng [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/moclan.com.vn\/en\/chinh-sach-van-chuyen\/\">Read More&#8230;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.9.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n - M\u1ed9c Lan<\/title>\n<link rel=\"canonical\" href=\"https:\/\/moclan.com.vn\/en\/chinh-sach-van-chuyen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n - M\u1ed9c Lan\" \/>\n<meta property=\"og:description\" content=\"1. Ph\u1ea1m vi giao h\u00e0ng &#8211; To\u00e0n qu\u1ed1c 2. Bi\u1ec3u ph\u00ed giao h\u00e0ng: \u2013 V\u1edbi kh\u00e1ch trong khu v\u1ef1c c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng m\u1ea5t ph\u00ed v\u1eadn chuy\u1ec3n \u2013 \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng \u1edf khu v\u1ef1c kh\u00f4ng c\u00f3 \u0111\u1ea1i l\u00fd th\u00ec ph\u00ed giao h\u00e0ng \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn 3. 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